My experience with British Airways covers projects and initiatives over the past 20 years. The most notable examples include ‘Espace’, the complete on-ground experience worldwide and ‘Well-being in the Air’ in-flight health programme. These projects included global strategies, consumer insight, flight audits, passenger experience, cabin interiors, lounge consultation, global signage strategies and in-flight ‘well-being’ movie.

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ESPACE
The Strategy for the ‘Entire on-ground experience for BA’.

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WELL-BEING
The strategy & collateral for the ‘Well being in the Air’ programme.

 

 

My international clients insights and experience within the hospitality and travel sectors contributed in articulating this project meaningfully to achieve the elevated ‘consumer’ experience.

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